In this episode, Marcus speaks with Maurice Fuller, founder and Conference Producer at StaffingTec, which began in May 2018 to meet the need for an up-to-date and reliable information hub and community dedicated to the world of staffing industry technology. Maurice is also the President of NewVector Group, a management consultancy and training company specializing in serving the IT staffing sector.

Maurice discusses the ever-evolving landscape of staffing technologies and, by extension, virtual communication as a whole. Obviously, COVID-19 has had a profound effect on the industry. He discusses how staffing companies will gradually be reducing their real estate footprints as they look for solutions to be able to work virtually. In addition, Maurice speaks about how staffing will be run more autonomously in the future, with humans only stepping in at times of exception or when their presence brings the type of value that automation cannot.

Many new technologies have emerged not only as the industry continues to change, but also as customers become more and more sophisticated with the staffing services that they purchase. While Indeed, Monster, and LinkedIn continue to serve as staples for recruiters and job seekers, companies that seek to stay on the cutting edge need to consider platforms that make the hiring process faster and more convenient.

A large part of Maurice’s role in NewVector Group is “helping companies identify technologies that will help them grow their revenues faster and improve profits. Also, I help them prioritize all the different options that they have in front of them.” For Maurice, a good strategy for the future of a staffing company depends not only on which tools and platforms they decide to focus on, but also on their taking into consideration how automation can be implemented into their system.

What You’ll Learn in This Episode:

• [1:30] StaffingTec’s digital transformation in recent years
• [4:53] How the staffing technology landscape changed amid COVID-19
• [7:19] The biggest ways technology has changed the recruiting process
• [11:20] New technologies popular among recruiters aside from LinkedIn
• [19:12] Potential downsides to automation in the staffing industry
• [21:07] The role of new recruiting technologies in headhunting
• [22:20] Promising emerging AI-driven platforms
• [26:43] How staffing companies can implement marketing automation
• [28:42] The current state of LinkedIn
• [29:47] How staffing industry leaders must think about the future of staffing
• [34:11] The role of blockchain in the staffing industry
• [35:18] How Maurice helps staffing companies adopt new technologies
• [39:29] What Maurice is most excited about going into the future

Key quotes:

• “When people are in-person, they can really focus on what’s going on in the moment. They’re a little bit freer from distractions; whereas when conferences are being held virtually, there are more things going on. So, you have to present the entire conference and engage with people in new ways.”
• “When we’re post-pandemic, things will never look quite the same again, because people will have learned how to work differently, and all these technologies will now be an integral part of how staffing firms operate.”
• “At the end of the day, we’re providing services to corporations that are looking to augment their staff. They have their own financial pressures that they’re dealing with; so, the more efficiently that we can provide staff, the more dynamically we can provide staff, the better we can provide staff—with a technology that allows us to do it less expensively—we help give our customers a cost advantage when they’re delivering their services and delivering their products.”
• “Staffing industry leaders should consider that customers are becoming more and more sophisticated about purchasing staffing services.”
• “More than anything, it’s important to have a vision of what the future looks like. And once you have that clear vision of what the future staffing firm is going to look like, then you can build toward that vision. That vision is going to constantly evolve into the future, but it’s highly, highly automated across all areas.”