In this episode, Marcus Edwardes speaks with Mirtes Lobaito, Founder and CEO of AGM Tech Solutions, an IT staffing and consulting company based in New York. AGM is a certified minority- and women-owned business. Founded in 2018, AGM grew to be a $25 million company within only three years.
The Brazilian-born Mirtes shares how she was able to achieve the American Dream and accomplish so much in such a short space of time in an industry that, in her own words, she “fell into by accident”.
Asked how Mirtes was able to stand above the crowd in an incredibly competitive space, she simply states that the differentiating factor is you. You break through the noise when you are intentional about how you serve your clients, when you act as their consultant, and when you are the first to act and go above and beyond when things go wrong.
Mirtes also explains the attributes of great account managers and business developers. She says that, before adopting the role of “trusted advisor” with their clients, the first and most important step is to nurture an unusual level of rapport with the human being they are speaking with.
Finally, Mirtes touches on the intangibles that lead to uncommon success in the industry, including the power of embracing failure and authenticity, and cultivating a winning team culture.
What You’ll Learn in This Episode:
● [01:44] Why Mirtes decided to start AGM Tech Solutions
● [05:56] How Mirtes stood out from the crowd in such a competitive space
● [08:18] How Mirtes was able to compete with the big IT staffing services
● [12:55] How Mirtes landed that first client
● [16:43] The mindset you need to be a successful account manager today
● [19:29] What makes a great business developer?
● [28:16] Why teams need to focus on strategy first before metrics
● [33:41] The qualities that Mirtes looks for in a new hire
● [37:41] Embracing failure and authenticity
● [40:55] How Mirtes was able to put together her winning team
Key quotes:
● “I wanted to impact clients. Every time we help a client—a hiring manager—we’re not just providing a body. We’re not just providing someone to fill that role. We are truly solving business problems from the beginning until the end. We also impact lives by providing jobs to these people.”
● “Are you really intentional about how you’re serving your clients? Are you investing your time in getting to know those clients? Are you being consultative with them? Are you going above and beyond when a candidate doesn’t show up? When something goes wrong, are you the first one to take the initiative and address those issues?”
● “You have to underpromise and overdeliver. Trust is built on delivery. Trust is built on results. Your clients and your business will grow because of the results that you’ve been able to produce.”
● “The people who are going to succeed in this industry—they have to be a people person.”
● “There are so many companies who get caught up on what you didn’t do today versus what results you produced today. It’s all about results.”
Resources Mentioned:
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