In this episode of ‘Recruiting Trailblazers,’ host Marcus Edwardes welcomes Tricia Kana Mistry, founder of ThreePDS, to discuss her journey in the staffing industry. Tricia shares her unique background, starting in retail and transitioning to founding her own minority business enterprise after 9/11. They dive into how the industry has changed over the past 22 years, the impact of technology like AI, and the importance of maintaining genuine relationships in recruiting. Tricia also details her client-specific approach and the significance of interview preparation and business development. The conversation highlights the critical balance between leveraging new tools and preserving human connections in recruitment.

00:00 Introduction and Guest Welcome
00:27 Tricia Khan’s Background and Career Journey
01:30 Starting a Recruitment Business Post-9/11
03:38 The Evolution of the Recruitment Industry
04:17 The Role of Technology in Recruitment
07:32 Client-Specific Recruitment Approach
11:37 Business Development and Client Relationships
18:06 The Importance of Human Connection in Recruitment
22:32 Transforming Lives Through Job Placements
23:03 The Importance of Relationship Building in Recruitment
24:57 The Role of AI in Recruitment
26:18 Understanding and Utilizing KPIs
31:23 Effective Interview Preparation
38:32 Challenges and Anecdotes in Recruitment
41:37 Conclusion and Final Thoughts